SHIPPING POLICY

At GrandGrid LLC, we are committed to ensuring your handbags & Jackets are delivered with the highest level of care and professional handling. We ship exclusively within the United States, utilizing reliable domestic carrier networks to ensure your order reaches you securely.

1. SHIPPING TIMELINES & ORDER CUT-OFF

To provide complete transparency on when your order will arrive, we utilize the following structured timeline for all domestic orders within the United States:

• Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time, Monday to Friday.

• Handling / Processing Time: 3 – 4 Business Days. This includes order verification, handbag quality inspection, and protective packaging.

• Transit Time (Delivery): 5 – 8 Business Days. This is the duration it takes for the carrier to transport and deliver the package from our fulfillment center to your address.

• Total Estimated Delivery Time: 8 – 12 Business Days.

Note: Orders placed after our 5:00 PM EST cut-off on Friday or during weekends/federal holidays will begin processing on the next business day.

2. SHIPPING RATES & CURRENCY (TOTAL TRANSPARENCY)

We believe in straightforward pricing with no hidden surprises or administrative fees at checkout:

• Domestic Shipping (United States): We provide Free Standard Shipping ($0.00 USD) on all orders across the United States.

• Minimum Order Requirement: None. Free shipping applies to every order automatically.

• Currency: All product prices and transactions are strictly processed in United States Dollars (USD – $).

The price displayed at final checkout is the exact amount charged. No hidden handling or packaging surcharges will ever be added.

3. DELIVERY AREA & DESTINATION RESTRICTIONS

GrandGrid LLC currently ships exclusively to valid physical and residential addresses within the United States. At this time, we do not offer international shipping outside the US. To ensure secure, trackable delivery of our handbags & Jackets, we recommend providing standard physical street addresses.

4. DELAYS & LATE DELIVERIES

While we strive to meet all stated transit timelines, unexpected logistical bottlenecks, severe weather events, peak seasonal carrier backlogs, or transit disruptions may occasionally occur. If your order does not arrive within 14 business days, please contact our support team immediately at support@grandgridllc.com with your order number so we can investigate with the carrier and provide a prompt resolution.

5. SHIPMENT TRACKING INFORMATION

Transparency is a core priority at GrandGrid LLC. Once your handbag has been inspected, packaged, and dispatched from our facility, you will automatically receive a Shipping Confirmation Email containing your unique carrier tracking number and a direct tracking link (e.g., USPS, UPS, or FedEx) to monitor your shipment in real time. Please allow 24 to 48 hours for initial tracking scans to appear in the carrier’s portal.

6. CUSTOMER RESPONSIBILITIES & ADDRESS ACCURACY

• Address Accuracy: Customers are responsible for providing complete and accurate shipping information (including apartment, suite, or unit numbers) and valid contact details at checkout so we can confirm and process your shipment seamlessly.

• Address Modifications: If you need to correct or modify your shipping address, please notify us immediately at support@grandgridllc.combefore our daily 5:00 PM (GMT-05:00) cut-off. Once an order enters processing or has been dispatched, we are unable to alter the destination address.

• Incorrect Address Fees: GrandGrid LLC is not responsible for packages that are lost, misdelivered, or returned to our facility due to an incomplete or incorrect address provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for any additional shipping charges required to re-ship the order.

7. DAMAGED OR DEFECTIVE PACKAGES IN TRANSIT

Every GrandGrid LLC handbag undergoes a thorough quality inspection prior to shipment. However, if your package arrives damaged or shows evidence of damage caused during transit:

1. Take clear photos and/or videos of the damaged outer shipping box, packaging, and the affected item immediately.

2. Contact our support team at support@grandgridllc.com within 48 hours of package delivery.

3. We will take full responsibility, coordinate with the logistics carrier, and provide a replacement or full refund at zero additional cost to you, in accordance with our Return and Refund Policy.

8. CONTACT INFORMATION

If you have any questions or require assistance regarding our Shipping Policy, please contact our support team: